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Welcome to Diamonduk.com

+44 (0)20 3795 0775
Call us Monday - Saturday: 8:30 am - 6:00 pm

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Returns & Refunds

DiamondUK will be pleased to give a refund on goods returned in the span of 10 working days from the date of dispatch. All refunds and returns are subject to the conditions that are as follows:

-The goods has to be in the same condition when dispatched, not worn or damaged; inclusive with all wrapping, purchase receipt, any warranty booklets and certificates.

-The goods are non-customised in nature; not specifically made-to-order, personalised, accustomed or altered in any manner.

-The goods are not sale commodities/ merchandise.

INSTRUCTIONS FOR PRODUCT RETURNS
Your authorised right to cancel an agreement initiates post-dispatch confirmation, which is whilst the contract between us is prepared. In case, the products are delivered, you have a span of 10 working days in which you may terminate and return the merchandise, initiating from the day after the day you accept the products. Working days suggests that public holidays or Saturdays, and Sundays are not incorporated in this period.

To cancel an order, please drop a line to our Customer Service telephone: (+44 (0)20 3795 0775),e-mail us at info@diamonduk.com or write to us at Diamonduk, 110, Hatton Garden, London, EC1N 8NX, UK.

You can also save the copy of your cancellation notice for your personal records. If you want your cancellation to be in effect from the date you sent us the e-mail, then you can send a cancellation notice via email. If you call us for cancellation, then we shall term the cancelation from the date you call us.

Kindly pack your jewellery firmly and send it through Royal Mail Special Delivery to Diamonduk, 110, Hatton Garden, London, EC1N 8NX, UK.

We are apologetic that we are unable to money back any return postage charges.We ensure that you get back complete refund of price you paid for the merchandise. We shall process the refund amount at the earliest date possible or within 30 days post-cancellation date described. We will refund you on the credit card or debit card, depending upon the payment mode used.

If the product is found to be faulty, Diamonduk shall either wholly refund the amount, or fix the faulty piece or deliver a replacement of the same, or offer substitute product of the same value. The assessment as to which alternative is offered is completely at the will of Diamonduk. All items that are claimed to be defective are subject to analysis by our Head Office.

Your legal rights are not affected.

ORDERS PLACED THROUGH THIS WEBSITE
You may terminate your order for a complete refund for any cause up to the 10th day after receiving order. This refund is only obtainable if the product is intact, in an original form and is reimbursed with its original packaging and due certificate. You should also maintain proof of purchase.  Kindly note that all jewelry returned will be tested by our specialists to confirm it is same as initially sent, by our firm to you, before a refund is processed.

BESPOKE ITEM
Personalized items particularly ordered can be returned in the span of 7 days of receiving your order. These are products that CAN'T be acquired through this website. Bespoke items are not completely refundable. The refund sum would be governed from order to order. Normally the diamond is totally refunded and the setting is 50% refunded (if you seek to know precisely prior to purchasing your order, just enquire us.)

FAULTY AND DAMAGED GOODS
In the uncertain event that you get your product(s) in a damaged or scratched form, please inform us at the earliest. Further, these products will be dealt with in adherence with our returns procedure. Note: Any item that is found to be damaged which is not our fault will be indicted at the applicable rate.

RETURNS OVERSEAS
We do take returns on orders positioned outside the United Kingdom. Though it will be your accountability to ensure the package reaches us, and at your personal cost.

Ring Size Guide

International ring sizes

Other countries use a different scale to the U.K; you can use the table below to help you decide which size you need

 Circumference (mm) Diameter (mm) Europe UK & Australia US & Canada
44.2 14.1 44 3
44.8 14.3 45 G  
45.5 14.5  
46.1 14.7 46 H  
46.8 14.9 47 4
47.4 15.1   I  
48.0 15.3 48 4½<
48.7 15.5   J  
49.3 15.7 49 5
50.0 15.9 50 K  
50.6 16.1  
51.2 16.3 51 L  
51.9 16.5 52 6
52.5 16.7   M  
53.1 16.9 53
53.8 17.1   N  
54.4 17.3 54 7
55.1 17.5 55 O  
55.7 17.7  
56.3 17.9 56 P  
57.0 18.1 57 8
57.2 18.2      
57.6 18.3   Q  
58.3 18.5 58
58.9 18.8 59 R  
59.5 19.0   9
60.2 19.2 60 S  
60.8 19.4 61
61.4 19.6   T  
62.1 19.8 62 10
62.7 20.0   U  
63.4 20.2 63 10½
64.0 20.4 64 V  
64.6 20.6   11
65.3 20.8 65 W  
65.9 21.0 66 11½
66.6 21.2   X  
67.2 21.4 67 12
67.8 21.6   Y  
68.5 21.8 68 Z 12½
69.1 22.0 69 Z  
69.7 22.2 70   13
70.4 22.4   Z+1  
71.0 22.6   Z+2 13½